Returns

If you’ve received the wrong bag or if any item has been damaged during delivery, please don’t hesitate to return it to us. Once we receive your request, we’ll promptly send you the correct item or a replacement for the damaged product to your address. Your satisfaction is our priority.

Before initiating a return, kindly ensure that you meet the following criteria:

The Bag has been damaged during delivery or the bad does not match your confirmed order
Returns are made within 30 days of the order date
The product is unused and in original packaging
All labels/tags are still attached to the product

HOW TO RETURN?

Before initiating a return, kindly ensure that you meet the following criteria:

Please send us an email at info@custom2you.com with a picture of the damaged bag and the delivery receipt attached, along with your name and mobile number.
Our customer service team will promptly contact you to discuss the return and exchange options.
If we agree on the return, please package your bag and send it to us via Aramex at our expense to the following address:
Upon receiving your bag, we will proceed with the replacement of your ordered bag and send it back to you.

Most Asked Questions?

How much does it cost to return a product?

Our return process is free for our valued customers.

Can I track my return?

Unfortunately, tracking your return is not available at this time. However, please retain your shipping receipt as it may be required by our Customer Service team for assistance or inquiries regarding your return.

Can I exchange my product?

Yes, every return will be exchanged by us, and we will automatically send you your right order.

Can I simply return my bag without exchanging it?

Unfortunately no, we only exchange bags. Please consider the environmental impact when making purchases and returning items. Minimizing unnecessary shopping helps reduce carbon emissions and supports sustainability efforts. Thank you for being mindful of our planet as you shop with us.

Do you still have questions?

For any inquiries or questions, feel free to visit our Returns
FAQ page for quick answers or contact our dedicated
Customer Service team. You can reach us by filling out our
Contact Form, and we’ll be happy to assist you promptly.

HOW TO RETURN?

Most Asked Questions?

Do you still have questions?

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