TERMS AND CONDITIONS OF THE WEBSITE www.custom2you.com 2/2025

 

The mission of custom2you, a brand owned and operated by Business Mentoring Group FZCO (following custom2you) is to produce sustainable high-quality durable bags designed by the customer based on given bag models, a variety of fabric colors, and offer customers the option to personalize their bags according to their preferences (“Products”). These products are available and accessible through www.custom2you.com and its related sites, for which these terms and conditions apply.

 

Although custom2you endeavors to ensure that the information on the Website is complete and accurate, the Website may contain errors or inaccuracies. Custom2you reserves the right to correct such errors or inaccuracies and, at any time, to change or update the information on the Platform relating to the prices, availability, and description of the products offered. It is therefore agreed that the applicable terms and conditions are those in effect on the Website at the time the order is placed on the Website.

 

ACCEPTANCE OF TERMS

By registering for an account and using custom2you’s Platforms, you (“member”, “user”, “you”) express your acceptance of the following Terms and Conditions. The right to use the Platforms is personal to each user and is not transferable to any other person or entity. Our members are responsible for ensuring that their accounts are used in full compliance with these Terms and Conditions.

The Member declares that s/he is of full age or has parental permission and has the legal capacity to contract and is accordingly able to place an order on this Website.

 

ACCOUNT REGISTRATION – optional

To access the Services easier, you will need to register for an account. You shall:

  • Provide accurate and complete information as prompted by the applicable registration form;
  • Maintain and promptly update your account information;
  • Choose a username and a password;
  • Maintain the security of your account and restrict access to your account and your device;
  • Promptly notify custom2you if you know of or suspect any security breaches related to the Services
  • Take responsibility for all activities that occur under your account and accept all risks of unauthorized access.

 

AVAILABILITY OF PRODUCT

The availability of products and prices remains valid as long as they are displayed on the Website, except for special offers. You are advised to verify the availability of items listed on the product information page. In the event that a product, or one of the components the customer chooses to create his design, becomes unavailable after an order is placed, custom2you reserves the right to notify you and cancel or adjust the order.

Should any ordered products be unavailable due to a lack of components, custom2you will notify you, and the unavailable item will not be shipped. The remaining order items will be processed and shipped upon your confirmation, within the timeframe specified in the order tracking email.

 

ORDER PROCESS

The products displayed on the Website consist of items that customers can combine to create customized products based on given designs. Minor alterations occur between the Website display in the configurator and the actual shipped product. By ordering the configurated design and confirm the combination of chosen components you declare that you accept these discrepancies between configurator and real product. The customer finds a section in the website where these discrepancies in color and shape are openly displayed. Custom2you reserves the right to reject, correct, cancel, or terminate any order or component chosen for any reason, without notice, and/or to limit the quantity purchased.

Order placement follows these steps:

  • Select a design on the Website.
  • Select components such as bag size, fabric colors 1-3, pipe color, zipper color, strap color, line color to complete the design of the bag
  • Add optional text (Name1, Name2, Sail Number1, Sail Number2), icons, flags, or logos (ensuring legal authorization for logo use).
  • Confirm the customized product and acknowledge that customized products cannot be returned.
  • Define your delivery address within the UAE.
  • Choose the payment method.
  • Complete the payment.
  • Receive email confirmation of payment and order approval.
  • Receive email notification upon product delivery.
  • Receive product and a short feedback form.

The order validation email constitutes custom2you’s acceptance of your order and forms the contract of sale between the parties.

 

PRICE AND PAYMENT METHODS

  • Payment Obligation: By initiating a transaction, you agree to pay the displayed price and associated charges. Prices are in AED and include VAT.
  • Price Verification: If a Product’s correct price is lower than stated, you will be charged the lower amount. If higher, you will be charged the lower price.
  • Additional Charges: Shipping and optional service fees will be charged separately and shown before finalizing the order.
  • Payment Methods: Payments can be made using Visa, MasterCard, or other accepted payment methods displayed at the webside.
  • Payment Security: Payments are secured via SSL encryption and processed through Networks LLC Cybersource.

 

PRODUCT WARRANTY

custom2you offers a two-year warranty covering manufacturing defects. Shipping costs for returning the product to custom2you in the UAE must be covered by the customer. The warranty does not cover damage caused by misuse, negligence, or deterioration. Contact customer service for assistance with warranty claims.

 

ORDER CANCELLATION

You may cancel your order immediately (within 30 min) after placement via chat or the “Contact Us” link, provided production has not begun. If items or components in your order are out of stock, we will notify you and may suggest alternatives.

 

PRODUCT RETURNS

Customized products cannot be returned unless the delivered product does not match the design confirmed in the check-out process. In such cases, custom2you will rectify or replace the product at no cost within 30 days.

 

DELIVERY

We deliver orders to all UAE areas listed on the Website. Expected delivery times are calculated from the payment confirmation date and are displayed on the website. As the delivery is in the hand of 3. Party we do not guaranty delivery times at all.

FORCE MAJEURE

custom2you shall not be liable for failure to fulfill obligations due to force majeure or natural disasters.

PROPRIETARY INFORMATION

Unless stated otherwise, all content on the Platforms, including trademarks, logos, text, graphics, designs, product names, software, configurator settings, digitized characters icons, and flags and the data the customer created by using the configurator on the platform is the property of custom2you. Users may not modify, publish, or exploit any content without permission.

Affiliates with affiliate agreements are giving custom2you the right to use their company, club or association logos on products ordered by their clients, members or associates with or without their affiliate code. The ownership of the logo stays with the affiliate or its representative.

PRIVACY POLICY AND USER RESPONSIBILITIES

By using our Platforms, you agree to:

  • Proper handling of personal data.
  • Allowing custom2you to use order and configurator data as well as pictures of the manufactured bag for filing warranty and marketing purposes with your consent.
  • Not posting unlawful, abusive, or infringing content.
  • Not uploading malicious software.
  • Not impersonating others or misusing the Platforms.

 

 

CHANGES TO THESE TERMS AND CONDITIONS

custom2you may modify these Terms and Conditions at any time. Changes will be posted on this page with an updated version date.

 

INDEMNIFICATION

You agree to indemnify and, at custom2you’s option, defend custom2you, its directors, officers, employees and agents (“custom2you Entities”), from and against any claims, damages, costs, liabilities and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Services or Platforms; (b) any User’s Content you provide; (c) your violation of these Terms and Conditions; (d) your violation of any rights of a third party; or (e) your conduct in connection with the Services or the Platforms.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable laws, all Products purchased through the Website are solely subject to the warranties, if any, provided by the manufacturers, distributors, and suppliers of the products. custom2you makes no representations, warranties, covenants, or conditions, whether express or implied, and does not offer any warranty other than the expressly stated warranty on the Website. Without limiting the generality of the foregoing, custom2you expressly disclaims all liability for claims related to normal wear and tear, misuse or improper use of the product, product modification, incorrect product selection, or misappropriation. Custom2you’s liability in the event of proceedings under these terms and conditions of online sale will be limited to the purchase price paid by you to custom2you for the order in question.

In no event shall custom2you be liable for any special, indirect, or consequential damages or any damages whatsoever resulting from loss of use, data, or profits, whether in an action of contract, negligence, or other tortious action or otherwise, arising out of or in connection with the use of or inability to use the Platforms, including any damages caused by or resulting from reliance on any information obtained through the Platforms, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to Platforms. custom2you makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature, or reliability of third-party Websites accessible via its Platforms. Such sites are not under the control of custom2you, which is not responsible for any embedded content thereof, and/or any loss or damage of any sort incurred as a result of any user’s dealings or promotions on such sites.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. The user specifically acknowledges that custom2you is not liable for the defamatory, offensive, or illegal conduct of other users or third-parties and that the risk of injury from the foregoing rests entirely with the user.

CHANGES TO THESE TERMS AND CONDITIONS

custom2you shall have the right at any time to change or modify these Terms and Conditions. Such changes shall be effective immediately upon Notice thereof. Noting that any change will be reflected on this page and the date of new versions will be stated at the top of these Terms and Conditions. These changes will be effective immediately upon posting. Any use of custom2you after such Notice shall be deemed to constitute acceptance of such changes.

custom2you shall have the right at any time and without prior Notice to modify or discontinue, temporarily or permanently any aspect or feature of its Platforms, including, but not limited to, content, hours of availability and any features thereto.

THIRD-PARTY BENEFICIARIES

You acknowledge and agree that third-party, such as Apple and Android, without the knowledge of custom2you, may be beneficiaries of this Agreement and further that (a) upon your acceptance of these Terms and Conditions, such third-party beneficiaries will have the right (and will be deemed to have accepted the right) to enforce these Terms and Conditions against you as a third-party; (b) these Terms and Conditions are an agreement conducted between you and custom2you only, and not such beneficiaries.

TERMINATION

custom2you shall always have the right to terminate any user’s account and to block or prevent user’s future access and the use of the Services or Platforms without notice, in the event of any conduct which may constitute, in custom2you’s discretionary opinion, an infringement or breach of these Terms and Conditions in any form whatsoever. Upon termination all the rights granted to custom2you under these Terms and Conditions and other provisions that, by their nature, are intended to survive.

NOTICES

You agree that any notices or other account-related information sent to you electronically via or at your email address designated in your account will be deemed to have been given by custom2you in writing and received by you on the date sent by custom2you.

SEVERABILITY

custom2you’s failure to enforce any provision of these Terms and Conditions shall not be deemed a waiver of the right to later enforce such provision or any other provision of these Terms and Conditions. If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

JURISDICTION AND APPLICABLE LAW

These Terms and Conditions shall be construed according to and governed by the laws in the United Arab Emirates (UAE).

Any dispute arising out of the implementation or interpretation of these Terms and Conditions shall be settled by the [UAE courts].

ENTIRE AGREEMENT

These Terms and Conditions contain the entire agreement and understanding between custom2you and you with respect to the subject matter of these Terms and Conditions, and supersedes all prior agreements, negotiations, representations, and proposals, written and oral, relating to such subject matter.

In the event that any clause within these terms and conditions is deemed invalid, the remaining clauses will still be valid. custom2you will strive to replace any invalid clauses with ones that reflect the original intent of these terms.